Shipping policy
Shipping Policy
We appreciate your trust in COSLUX INC. for your shopping needs. If you need to track your order, please reach out to [email protected], and we’ll provide the tracking details.
Order Processing Time
Order processing is the time required to confirm and prepare your order before shipment.
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Orders are typically processed and shipped within 1-2 business days of confirmation/payment.
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Orders placed on weekends may experience slight delays.
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Our warehouse operates Monday – Friday during standard business hours, excluding holidays. We take proactive steps to minimize delays during peak periods.
Shipping Cost & Estimated Transit Time
| Destination | Estimated Delivery Time | Shipping Fee | Carrier |
|---|---|---|---|
| USA | 5-7 business days | Free Shipping | Amazon/USPS/DHL |
Total Delivery Time = Processing Time + Shipping Time (varies based on location).
Tracking Your Order
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Once your order has been shipped, you’ll receive an email with a tracking number, which will activate within 24 hours.
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Tracking updates may take 48 to 72 hours to appear.
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If you encounter any issues tracking your package, contact us at [email protected], and we will assist you within 48 hours.
Delayed Deliveries
If your order takes longer than expected, please email us at [email protected], and we will work with the courier to resolve the delay as soon as possible.
Order Cancellation Policy
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You may cancel your order before it is shipped for a full refund.
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Once your order has been dispatched, cancellations are no longer possible.
Customs Duties & Taxes
In certain cases, international orders may be subject to customs duties or import taxes as determined by your country’s customs office. These charges are not controlled by COSLUX INC., and customers are responsible for any applicable fees. For more details, please contact your local customs office.